Office Policies


 

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday - Thursday: 7:15 a.m. – 5:00 p.m. 
Friday: 7:15 a.m. – 3:00 p.m.

 

Appointments

Appointments are an important part of your treatment, as time has been reserved specifically for you. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

 

Financial Policies

We never want costs to stand in the way of quality treatment, which is why we are dedicated to providing our patients with care that is both effective and affordable. Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered.

We accept payment by cash, checks, and Visa, MasterCard, American Express and Discover credit cards.

We also offer monthly payment plans and flexible financing through CareCredit. CareCredit is a healthcare credit care that helps you pay for procedures and treatment. If you have any questions about financing or payment, ask us! We will thoroughly explain your choices and work hard to accommodate your financial needs.


Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts.

When you first visit our office, bring your current insurance card with you. If you change insurance companies or join another employer’s plan, please be sure to let us know. If an insurance referral is necessary, please bring the completed form with you to your appointment.

Our office will submit all insurance claims for you. We are a preferred provider for PPO plans. Some insurance companies we accept are AETNA, AMERITAS, BCBS, CIGNA, DELTA DENTAL, DENTEMAX, GUARDIAN, HUMANA, KANSAS CITY LIFE, METLIFE, PRINCIPAL, PRUDENTIAL, UNITED CONCORDIA and UNITED HEALTH CARE.

We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not paid within a reasonable timeframe. If we are not contracted under your insurance, you will be given a copy of services and charges to file with your insurance claim form.

Location
Smiles By The Lake
6700 W. 121st Street, Suite 101
Overland Park, KS 66209
Phone: 913-214-0352
Fax: 913-451-7323
Office Hours

Get in touch

913-214-0352